Return Policy

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Our Commitment

At Curtains Direct, we are committed to your complete satisfaction with our curtain hanging and textile decor services. This Return Policy outlines our procedures for addressing concerns with our products and services.

Custom Orders

Please note that curtains and textile products are typically custom-made to your specific measurements and requirements. As such:

• Custom-made curtains cannot be returned once production has begun
• Measurements are confirmed with you before ordering
• Fabric selections are approved by you during consultation
• We provide samples when possible to ensure satisfaction

Installation Guarantee

We guarantee the quality of our installation work. If you are not satisfied with the installation:

• Contact us within 7 days of installation
• We will return to assess and address any concerns
• Adjustments will be made at no additional charge
• Our goal is your complete satisfaction

Defective Products

If you receive curtains or textile products with manufacturing defects:

• Notify us immediately upon discovery
• Provide photographs of the defect
• We will arrange for replacement or repair
• Defective items will be replaced at no cost to you

Cancellation Policy

You may cancel your order under the following conditions:

• Before fabric has been ordered: Full refund of deposit
• After fabric ordered but before cutting: Refund minus fabric costs
• After cutting has begun: No refund available
• Consultation fees are non-refundable

Measurement Errors

If curtains do not fit due to our measurement error:

• We will remake the curtains at no charge
• New measurements will be taken to ensure accuracy
• Installation will be rescheduled at your convenience

If curtains do not fit due to changes made to windows after measurement, additional charges may apply for alterations.

Color Variations

Please be aware that:

• Fabric colors may vary slightly from samples due to dye lots
• Colors may appear different in various lighting conditions
• We recommend viewing samples in your home lighting
• Minor color variations are not grounds for return

Damage During Installation

In the unlikely event of damage to your property during installation:

• Report damage immediately to our installation team
• We carry liability insurance for such incidents
• Repairs will be arranged promptly
• We take full responsibility for installation-related damage

How to Request a Return or Adjustment

To request a return, refund, or adjustment:

• Contact us by phone at +353876331166
• Provide your order details and reason for request
• We will review your case and respond within 2 business days
• Follow any instructions provided for returns or adjustments

Refund Processing

Approved refunds will be processed:

• Within 14 days of approval
• To the original payment method
• Minus any applicable restocking or fabric fees

Contact Us

For questions about our Return Policy or to initiate a return:

Curtains Direct
Attyflin, Patrickswell, Co. Limerick, V94 DF88, Ireland
Phone: +353876331166

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